EFRC - Portal - Staff User Guide
Welcome to the Elgin Free Range Chickens Portal User Guide for Cashless Community. Inside, you’ll find easy step-by-step instructions on how to view your current balance, check transaction statements, manage your registered cards, and update your card pin. If you need help at any point, please contact support@eezeepay.com.
1. URL of Portal
You can log into the portal by navigating to the following URL, EFRC, dot eezeepay, dot CO, dot Zed Ay.
2. How to Log into the Cashless Community Portal
Enter your Username and Password, followed by clicking on the Login button.
3. Dashboard
After logging in, you will be welcomed by the dashboard. The first thing you will see is your account balance. This is the amount of money you have left to spend for the month.
4. How to Manage Your Card & Settings
To manage your card and other settings, click on the Settings option located in the top right-hand corner of the screen.
5. User Settings
In user settings, you can update your Profile, Upload Documents, view our Terms and Conditions, see the FAQs, and manage your cards
6. Help Tooltips
If you click on the Help button at the top right of the screen, tooltips will explain each aspect of the platform.
7. Profile
In your profile you can manage your name, contact details, and profile image. To add a profile image, simply click on the placeholder image, upload your own image, and click save.
8. Terms & Conditions
Select the Terms and Conditions option to view our Tees & Sees, then click on the View Terms button below.
9. FAQs
View Frequently Asked Questions and Answers by clicking on the FAQs button.
10. Managing Your Card
To manage your cards, click on the Cards button.
11. Card Management Options
You will be directed to the Eezipay Cards section. Here you can retrieve your pin, change your pin, access your card QR code, link a new card, and block or cancel your card.
12. How to Link a New Card
When you receive a new card from your HR administrator, the card will most likely already be linked. However, if you need to link a new card yourself, please follow these steps. Firstly, click on the Link New Card Button.
13. Accessing Card Link Fields
The Card Number and Pin fields will become available.
14. Adding New Card Number & Pin
Add the new details you have received from Eezipay and then click Add Card.
15. Card Link Success
The system will then indicate that the card was successfully linked.
16. View Pin
To view your pin, click on the Show Pin option available on the card.
17. Pin Shown
The application will then display your pin on the card as illustrated.
18. How To Change Your Pin
To change your Pin, click on the Change Pin button available on the card.
19. Change Pin
The application will prompt you to enter a New pin. Simply enter your new four digit pin in the space provided and click on the Change Pin button to confirm.
20. Pin Change Success
The system will then indicate that the pin change has been successful.
21. How to Block a Lost or Stolen Card
To block a lost or stolen card, click on the X located on the card you wish to remove and block.
22. Card Block Confirmation
The application will prompt you to confirm whether you want to block the card. Click the Yes button to confirm.
23. Card Block Success
The system will then indicate that the card was successfully blocked.
24. How to View Eezipay Statements
You can view your statements from the Main Menu. Simply click on the Eezipay Statements menu option to proceed. On the Eezipay Statement page, you will be able to see all of your account transactions that you’ve made for the month.
25. How to View Eezipay Statements for specific months
If you would like to see transaction for a different period, you can do so by changing the year and or month options in the filter provided and then clicking the Accept button.
26. Exporting Statements
Once genereted you can print or export the statements in Excel or PDF.
27. How to Contact Eezipay Support
If you have any application-related questions or concerns, you can reach out by using the Contact Us functionality. Click on the Contact Us menu option to start this process. You will be directed to the Contact Us page.
28. How to Contact Eezipay Support
Here, enter your Name, Surname, Email address, and Cellphone number, and enter your concerns or questions in the available field. Click on the Submit button to proceed with the submission of the query.
29. How to Log Out of the Eezipay Application
To sign out of the application, simply click on the button located at the top right-hand corner of the screen.
Thank you for taking the time to view this Elgin Free Range Chickens User Guide. If you have any questions or need further assistance, our support team is here to help. Simply reach out via email at support@ezeepay.com. At eezeepay, we’re committed to making your experience simple, fast, and easy.
